FAQ| black chandelier |Weilong Lighting Ltd.bestpendantlighting.com|

Weilong Lighting Ltd.

It continues to explore the integration of light and art, creating a more valuable lighting experience for global customers.

FAQ

I. Product-Related Questions:

What styles do your lighting fixtures support?

2025-05-09

We offer a wide range of home lighting styles, including modern, Scandinavian, industrial, luxury, and vintage, catering to diverse aesthetic preferences.【detailed】
What materials are used in your lighting fixtures?

2025-05-09

Our fixtures are made from high quality materials such as aluminum, stainless steel, crystal, glass, acrylic, and eco-friendly plastic, wood, wicker, rattan etc., ensuring durability and aesthetics.【detailed】
What are the advantages of your lighting fixtures?

2025-05-09

Our lighting fixtures often provide a warmer, more natural light quality, which is ideal for creating cozy atmospheres, it’s also typically more affordable upfront compared to LED options.【detailed】
Are your lighting fixtures waterproof?

2025-05-09

We have a dedicated outdoor series with a waterproof rating of IP44, suitable for damp environments like bathrooms and balconies.【detailed】

II. Purchasing and Delivery Questions:

How do I choose the right lighting fixture?

2025-05-09

You can select fixtures based on room size, ceiling height, and decor style. If you're unsure, contact us for free advice.【detailed】
Do you offer custom lighting fixtures?

2025-05-09

Yes, we support OEM/ODM customization, including personalized options for size, color, material, and functionality.【detailed】
What is your order MOQ?

2025-05-09

MOQ for glass item 100pcs, 300pcs for ceramic and 50pcs for others normally. Contact us if you have special requirements.【detailed】
What is your order lead time?

2025-05-09

Sample order 7~10 days, repeated order 30~45 days, new order 60 days per normal, we can speed up the production if you have some urgent projects.【detailed】
Where is your shipping port?

2025-05-09

FOB Shenzhen【detailed】

III. Installation and Usage Questions:

Do your lighting fixtures include installation services?

2025-05-09

We provide detailed installation instructions and video tutorials. Contact us direct for technical support if meeting with further queries during installation.【detailed】
What tools are needed to install the fixtures?

2025-05-09

Most fixtures require basic tools like screwdrivers and electric drills. A specific tool list is included in the product packaging.【detailed】
What should I do if my fixture malfunctions?

2025-05-09

First, check the power supply and connections. If the issue persists, contact us direct for technical support or replacement services.【detailed】

IV. After-Sales and Warranty Questions:

What is the warranty period for your lighting fixtures?

2025-05-09

We offer a 2-year warranty. Non-human-caused damages during this period are eligible for free repair or replacement.【detailed】
How do I request a return or exchange?

2025-05-09

If the product has quality issues or does not match the description, contact customer service with your order number and issue details, and then we can come back to you the solution within 24 hours.【detailed】
Who covers the shipping costs for returns or exchanges?

2025-05-09

If the issue is due to product quality, we cover the shipping costs. For customer-related reasons, the customer is responsible for shipping fees.【detailed】
Is your packaging eco-friendly?

2025-05-09

Yes, we use 100% recyclable packaging materials to minimize environmental impact. If you have special requirement, kindly pls feel free to contact us.【detailed】
How can I contact customer service?

2025-05-09

You can reach us through:
Live chat: Chat window in the bottom right corner of the website
Phone: 86 13652496113
Wechat/Whatsapp: 86 13652496113
Email: [email protected]【detailed】

V. Technical and Environmental Questions:

Do your lighting fixtures meet international safety standards?

2025-05-09

Yes, our products are certified with CE, RoHS, UL, and other international standards, ensuring safety and reliability.【detailed】
Is your packaging eco-friendly?

2025-05-09

Yes, we use 100% recyclable packaging materials to reduce environmental impact.【detailed】
Do your lighting fixtures contain harmful substances?

2025-05-09

Our products comply with RoHS directives and are free from harmful substances like lead, mercury, and cadmium.【detailed】

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It continues to explore the integration of light and art, creating a more valuable lighting experience for global customers.

Weilong Lighting Ltd.

Weilong Lighting, founded in 2013, is rooted in Huizhou city, Guangdong Province. It has a modern production base of 3,500 square meters and has been specializing in the field of chandeliers for 12 years.

Product Categories

Modern Minimalist Style

Industrial Style

Nordic Style

Classic & Baroque Style

Rustic & Farmhouse Style

Artistic Custom Style

Contact us

Tel: 0086 13652496113

E-mail: [email protected]

Address: 3rd floor, Building B, Hongchang Lida Industrial Zone, Wuyi Avenue, Chenjiang Town, Zhongkai District, Huizhou City

FAQ